Master Well Enterprise Limited as “data controller” is responsible for the processing of your personal data. We may share your data with platforms such as Facebook, Google and Leadong to improve service quality and optimize your user experience.We collect and store:when you request information from us: your name, address, e-mail address and/or telephone number that you submit is collected. This allows us to respond to your request and send you the information that you requested. When you order product from us: your contact and delivery details as well as any other information required to verify and fulfill the order, including financial information that you submit to us is collected. This allows us to perform our contractual obligations to fulfill your order. When you visit our digital services and websites: your browsing behavior on the site, such as pages visited and the time spent on each page is collected. This allows us to understand how our website is being used and to make improvements. When you become an account holder: your contact, purchase and financial information in relation to your payments for products is collected. This allows us to provide you with an online account for your access 24/7 and to contact you as part of our customer care procedures. This also allows us to send you communications about relevant solutions, products and services, if you have provided your consent to receive communication from us or where we have a legitimate interest to keep you updated. We take measures to protect all personal data transferred to a third party, or to other countries, in accordance with applicable data protection laws and as stated above. We store personal data for as long as necessary to fulfill the purpose for which the data has been collected. This means that we delete your personal data when such data is no longer necessary to process a request or an order, or to manage your account, your marketing preferences or our relationship. Statistics which have been anonymized may be saved for longer. Specific types of data stored and for how long are: Contact information that you provide, such as your name, company name, address, region/country, phone number and email address are deleted 12 months after becoming inactive. Email addresses are deleted after three email bounces. Responses from Master Well Enterprise Limited surveys that you participated in are deleted 12 months after the end of the survey period. Aggregate data that can’t be tied to an individual may be stored longer. In accordance with applicable privacy regulations, including the CAN-SPAM Act and the CCPA, we will store your marketing preferences (such as subscribing to or unsubscribing from emails and newsletters) indefinitely to ensure compliance with legal obligations and respect your choices. Information related to our business relationship, such as data in orders and quotes, requirements that you provide us with and delivery information is stored for the duration of our business relationship and 18 months thereafter. Data may be stored longer when we are legally required to do so. In relation to the personal data that we store, you have the right to: Request a copy of your personal data from our records; Ask that we correct or erase your personal data (though this may mean that we cannot process requests or orders, or that your account expires); Ask us to stop processing your personal data (for example as regards the use of the data to improve our website), or restrict how we process your personal data (for example if you deem the data to be incorrect). You can contact us at public@masterwellhk.com, and we will respond as soon as possible, typically within 3 business days. Request the personal data used to provide you with information you requested, process an order, or manage your account or our relationship in a machine-readable format, which you are entitled to transfer to another data controller; and withdraw your consent to us processing your data for marketing purposes at any time. We will notify you via email when any such updates take effect. By continuing to use our digital services after the updates take effect, you will be deemed to have accepted the changes.If you do not accept any updates to this privacy policy, you should stop using this digital service.
